TERMS & CONDITIONS

General Terms and Conditions

 

Seller: Ildikó Turčeková Botková - DOT 'N' POT

Business ID: 51407914

Tax ID: 1083699485

Registered address: Neded 593, 925 85 Neded

Registered at the District Office Šaľa, Trade Register No.: 450-14173

Contact details:

Email: dotnpot.eco@gmail.com

Phone: +421 904 650 066

www.dotnpot.com

(hereinafter referred to as the "Seller")

 

    I. Basic Provisions

    1. These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") are drawn up in accordance with the provisions of Act No. 40/1964 Coll. Civil Code as amended, Act No. 250/2007 Coll. on Consumer Protection as amended, and Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Distance Contract or a Contract Concluded Outside the Seller's Business Premises as amended.
    2. These Terms and Conditions govern the mutual rights and obligations between the Seller and a natural person entering into a purchase contract (hereinafter referred to as the "Buyer") through the web interface at www.dotnpot.com (hereinafter referred to as the "online store").
    3. The provisions of the Terms and Conditions form an integral part of the purchase contract. Different arrangements in the purchase contract (including orders placed by the Buyer) take precedence over these Terms and Conditions.
    4. These Terms and Conditions and the purchase contract are concluded in Slovak and English.

    II. Product Information and Prices

    1. Information about products, including prices and main characteristics, is provided for each product in the online store catalogue. Prices include VAT, all related fees, and return costs where applicable. Prices remain valid for the period during which they are displayed in the online store.
    2. All product presentations in the catalogue are for informational purposes only and the Seller is not obliged to enter into a purchase contract for any listed product.
    3. Information about packaging and delivery costs is published in the online store and applies only to deliveries within the Slovak Republic and Europe.
    4. Discounts on the purchase price cannot be combined unless otherwise agreed between the Seller and the Buyer.

    III. Order and Conclusion of the Purchase Contract

    1. Costs incurred by the Buyer when using means of distance communication (internet connection, telephone calls) are borne by the Buyer and do not differ from the basic rate.
    2. The Buyer places an order by completing the order form without registration.
    3. When placing an order, the Buyer selects the goods, quantity, payment method, and delivery method.
    4. Before submitting the order, the Buyer may check and modify the entered data. The order is submitted by clicking "Complete order". The data provided is considered correct. The order is valid only if all mandatory fields are completed and the Buyer confirms they have read these Terms and Conditions.
    5. Immediately upon receiving the order, the Seller sends a confirmation to the Buyer's email address. This confirmation is considered the conclusion of the contract.
    6. If the Seller cannot fulfil any requirement in the order, they will send a revised offer by email. The revised offer constitutes a new contract proposal, concluded upon the Buyer's email confirmation of acceptance.
    7. All orders received by the Seller are binding. The Buyer may cancel an order by phone or email only on the day the order was placed.
    8. If an obvious technical error occurred regarding the price of goods, the Seller is not obliged to deliver at that erroneous price, even if an automatic confirmation was sent. The Seller will inform the Buyer without undue delay and send a revised offer, which constitutes a new contract concluded upon the Buyer's email confirmation.

    IV. Payment Terms and Delivery

    1. The Buyer may pay the purchase price and delivery costs by:
      • Bank transfer to IBAN SK72 0900 0000 0052 3823 0634, held at Slovenská sporiteľňa, a.s.
      • Payment gateway Comgate, a.s.
        The service provider, Comgate a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments processed through the payment gateway are fully secured and all information is encrypted. For more information and contacts, visit comgate.eu.
    2. Together with the purchase price, the Buyer is obliged to pay the agreed packaging and delivery costs. Unless stated otherwise, the purchase price includes delivery costs.
    3. In the case of bank transfer, payment is due within 3 days of concluding the purchase contract.
    4. The payment obligation is fulfilled at the moment the amount is credited to the Seller's bank account.
    5. The Seller does not require any advance payment. Payment before dispatch is not considered a deposit.
    6. Goods are delivered to the Buyer:
      • To the address specified by the Buyer in the order,
      • Via a parcel collection point chosen by the Buyer,
      • By personal pickup at the Seller's premises.
    7. The delivery method is chosen during the ordering process.
    8. Delivery costs are stated in the order and order confirmation. If a special delivery method is requested by the Buyer, the Buyer bears the risk and any additional costs.
    9. If delivery to a specified address is required, the Buyer must accept the goods upon delivery. If repeated or alternative delivery is needed due to reasons on the Buyer's side, the Buyer shall bear the associated costs.
    10. Upon receiving goods from the carrier, the Buyer must check the packaging for damage and report any issues immediately. If tampering is evident, the Buyer is not obliged to accept the shipment.
    11. The Seller issues a tax document (invoice) sent to the Buyer's email address.
    12. The Buyer acquires ownership upon full payment, but no earlier than upon receipt. Risk of accidental damage or loss passes to the Buyer upon receipt, or at the moment the Buyer was obliged to accept the goods but failed to do so.

    V. Withdrawal from the Contract

    1. A Buyer who concluded the purchase contract outside their business activity as a consumer has the right to withdraw from the contract.
    2. If the contract was concluded remotely (via the online store) or outside the Seller's business premises, and the Seller duly provided information about the right of withdrawal, the Buyer has the right to withdraw without stating a reason and without any penalty within the statutory period.
    3. The withdrawal period is 14 days, starting from:
      • The moment of receipt of the last delivered item, if goods are delivered separately,
      • The moment of receipt of the last piece or part, if the order consists of multiple types or parts,
      • The moment of receipt of the first delivery, if goods are delivered over a defined period.
    4. The Buyer acknowledges that, in accordance with § 7 para. 6 of the Consumer Protection Act for Distance Sales, withdrawal is not possible if the subject of the sale is:
      • A service that has been fully provided with the consumer's explicit consent,
      • Goods or services whose price depends on financial market fluctuations beyond the Seller's control,
      • Goods made to the consumer's specific requirements, custom-made goods, or goods intended specifically for one consumer.
    5. The Buyer acknowledges that for custom-made goods, the Seller may refuse to accept withdrawal under § 7 para. 6 (c) of the Consumer Protection Act for Distance Sales, as such goods could only be reused with great difficulty, causing material loss to the Seller.
    6. To withdraw, the Buyer may use the withdrawal form provided by the Seller, sent to the Seller's email or postal address. The Seller will confirm receipt without undue delay.
    7. The Buyer who has withdrawn must return the goods within 14 days. The Buyer bears the cost of returning the goods.
    8. Upon withdrawal, the Seller will refund all payments received, including delivery costs, within 14 days, using the same payment method. A different refund method requires the Buyer's consent and must not incur additional costs.
    9. The Seller is not obliged to refund the Buyer before receiving the returned goods.
    10. Goods must be returned undamaged, unworn, and unsoiled, and if possible in the original packaging. The Seller may offset any damage claim against the Buyer's refund entitlement.
    11. The Seller may withdraw from the contract due to stock depletion, unavailability of goods, or if the manufacturer or supplier has discontinued production or import. The Seller will inform the Buyer by email without undue delay and refund the price of ordered goods within 14 days. Delivery costs are non-refundable.

    VI. Rights Arising from Defective Performance

    1. The warranty period for new goods is 24 months from the date of receipt by the Buyer. For used goods it is 12 months, and for custom-made goods 24 months.
    2. The Seller warrants that the goods are free from defects upon receipt and that at the time of receipt:
      • The goods have the properties agreed upon by the parties,
      • The goods have the properties described by the Seller or manufacturer, or expected by the Buyer based on the nature of the goods and advertising,
      • The goods are fit for the purpose stated by the Seller or for which goods of the same type are commonly used,
      • The goods correspond in quality or workmanship to the agreed sample or template.
    3. If the goods have a remediable defect, the Buyer has the right to have it remedied free of charge, in a timely and proper manner. The Seller must remedy the defect without undue delay. The Buyer should not continue using goods with a known defect. Defects discovered after purchase must be reported without undue delay, no later than the expiry of the warranty period.
    4. By quality warranty, the Seller undertakes that the goods will be fit for normal use or retain their usual properties for a specified period. If the Buyer legitimately reports a defect, the warranty period is suspended for the duration during which the Buyer cannot use the defective goods.
    5. Wear and tear characteristic of the material or use is not considered a defect.
    6. The provisions of Section VI do not apply to goods sold at a reduced price due to the defect for which the lower price was agreed, to wear caused by normal use, to used goods showing wear consistent with their use at the time of receipt, or if it follows from the nature of the goods. The Buyer has no rights from defective performance if they knew of the defect before receipt or caused it themselves.
    7. In the event of a defect, the Buyer may file a complaint and request:
      • Replacement with new goods,
      • A reasonable discount on the purchase price,
      • Withdrawal from the contract.
    8. When filing a complaint, the Buyer must inform the Seller of their chosen remedy. Changing the choice without the Seller's consent is only possible if the requested repair proves to be impossible.
    9. If repair or replacement is not possible, the Buyer may request a full refund upon withdrawal from the contract.
    10. If the Seller proves the Buyer knew of the defect before receipt or caused it, the Seller is not obliged to comply with the Buyer's claim.
    11. The Buyer cannot file a complaint about discounted goods for the reason for which the discount was applied.
    12. Rights from defective performance are exercised with the Seller at their registered address. The Seller must provide written confirmation of when the claim was made, its content, the requested resolution, as well as the date and method of resolution, or a written justification for rejection.
    13. A complaint including defect removal must be resolved without undue delay, no later than 30 days from the date of filing, unless a longer period is agreed. Failure to meet this deadline is considered a material breach of contract, entitling the Buyer to withdraw. The complaint is considered filed at the moment the Seller receives the Buyer's expression of will.
    14. The Seller informs the Buyer of the complaint outcome in writing.
    15. The Buyer has no rights from defective performance if they knew of the defect before receipt or caused it themselves.
    16. In the case of a justified complaint, the Buyer is entitled to reimbursement of reasonably incurred costs. This right must be exercised within one month after the warranty period expires, otherwise a court may not grant it.
    17. The Buyer chooses the method of complaint resolution.
    18. If a replacement is made, the warranty period starts anew from the receipt of the new goods.

    VII. Delivery

    1. The parties may deliver all written correspondence to each other by email.
    2. The Buyer delivers correspondence to the Seller's email address stated in these Terms and Conditions. The Seller delivers correspondence to the Buyer's email address stated in the order.

    VIII. Personal Data

    1. All information you provide in the course of our cooperation is confidential and will be treated as such. Without your written consent, your data will not be used for any purpose other than fulfilling the contract, except for your email address, to which commercial communications may be sent as permitted by law, unless you opt out. Such communications relate only to similar or related goods and can be unsubscribed at any time (by letter, email, or clicking the unsubscribe link). The email address will be retained for this purpose for 3 years from the conclusion of the last contract between the parties.
    2. More detailed information on personal data protection can be found in the Privacy Policy.

    IX. Out-of-Court Dispute Resolution

    1. The Slovak Trade Inspection (SOI), P.O. BOX 29, Bajkalská 21/A, 827 99 Bratislava, website: https://www.soi.sk/sk, is competent for out-of-court resolution of consumer disputes. The online dispute resolution platform at http://ec.europa.eu/consumers/odr may also be used for disputes between the Seller and Buyer.
    2. The European Consumer Centre Slovak Republic, Mlynské nivy 44/A, 827 15 Bratislava, website: http://www.evropskyspotrebitel.sk, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes.
    3. The Seller is authorised to sell goods under a trade licence, supervised by the relevant trade licensing authority. The Slovak Trade Inspection supervises, among other things, compliance with consumer protection legislation.

    X. Final Provisions

    1. All agreements between the Seller and the Buyer are governed by the laws of the Slovak Republic. If the purchase contract contains an international element, the parties agree that the relationship is governed by Slovak law, without prejudice to consumer rights under mandatory legislation.
    2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of § 3 para. 1 (n) of the Consumer Protection Act for Distance Sales.
    3. All rights to the Seller's website, including copyright to content, layout, photos, videos, graphics, trademarks, logos, and other elements, belong to the Seller. Copying, modifying, or otherwise using the website or any part of it without the Seller's consent is prohibited.
    4. The Seller is not liable for errors caused by third-party interference with the online store or its use contrary to its intended purpose. The Buyer must not use procedures that could negatively affect the operation of the online store or enable unauthorised access to its software or components.
    5. The purchase contract including the Terms and Conditions is archived by the Seller in electronic form and is not publicly accessible.
    6. The Seller may amend or supplement these Terms and Conditions. Rights and obligations arising during the validity of the previous version remain unaffected.
    7. These Terms and Conditions take effect on 30 March 2026.