RETURNS & EXCHANGES

If you’re looking to return or exchange your order for any reason, I'm here to help!

I accept returns postmarked within 14 days of receipt, provided items are unused, unworn and returned in original packaging. You can exchange your product for a different product or a refund to the original payment method. Please note that the original postage costs are non-refundable.

Discounted and made to order items are final and cannot be returned or exchanged.

Unclaimed packages that are returned to me will not be eligible for a refund. Any postage costs to resend the package will be the responsibility of the customer.

PLEASE NOTE: you are responsible for any taxes you might incur from your country if ordering outside the EU.

 

Submit an exchange request

To initiate an exchange, email dotnpot.eco@gmail.com and include your order number and the product you would like to exchange for the item you previously purchased.

 

Initiate a return


SAMPLE FORM FOR WITHDRAWAL FROM THE CONTRACT



SELLER:

Ildikó Turčeková Botková - DOT 'N' POT

Business ID: 51407914

Tax registration No.: 1083699485

with registered office: Neded 593, 925 85 Neded, Slovakia

registered at the Okresný úrad Šaľa, Trade Register Number: 450-14173

contact details:

email: dotnpot.eco@gmail.com

telephone: +421904 650 066

www.dotnpot.com


BUYER:

Name and surname of the consumer/consumers* ..............

Address of the consumer/consumers* ..............

email address of the consumer ..............

I/we hereby notify* that I/we withdraw* from purchase contract, the subject of which was the delivery of the product/products*: ..............

Date of ordering the product/products* / date of receipt* ..............

By withdrawing from the purchase contract, the consumer returns the purchased goods to the seller, while the costs associated with returning the product/products* are borne by the consumer.

In............................., on ....................................
Buyer's signature

* cross out where not applicable


COMPLAINT FORM

 

SELLER:

Ildikó Turčeková Botková - DOT 'N' POT

Business ID: 51407914

Tax registration No.: 1083699485

with registered office: Neded 593, 925 85 Neded, Slovakia

registered at the Okresný úrad Šaľa, Trade Register Number: 450-14173

contact details:

email: dotnpot.eco@gmail.com

telephone: +421904 650 066

www.dotnpot.com

BUYER:

Name and surname of the consumer/consumers* ..............

Address of the consumer/consumers* ..............

email address of the consumer ..............

 

I HEREBY NOTIFY YOU THAT I AM FILING A COMPLAINT ABOUT THE PURCHASED GOODS

The subject of the contract was purchased through the website: www.dotnpot.com

I received a confirmed order number: ............................. dated ...................................

The goods were delivered to me on: ................................ Invoice number: ..........................................

 

COMPLAINED GOODS:

...................................................................................................................

REASON FOR COMPLAINT: ...................................................................................................................................................................................

..........................................................................................................................

PREFERRED RESOLUTION:

☐ Exchange for another product ..........................................................

☐ Exchange for a gift voucher to the value of the complained product.

 

REQUIRED ENCLOSURES:

☐ Complaint form

☐ Goods subject to the complaint

In ................................., on ................................                                                                 

Buyer's signature

 

* cross out where not applicable